Effective Date: 2026-04-01
Introduction
Welcome to OrderCounter (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ordercounter.com and use our mobile application (the “App”), particularly our Android back office application.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Personal Information
We may collect personally identifiable information that you voluntarily provide, including:
Name
Email address
Phone number
Business information (e.g., restaurant/store details)
Login credentials
2. Usage Data
We automatically collect certain information when you use our website or app:
Device type and operating system (Android version, device model)
IP address
App usage behavior (features used, time spent)
Log files and diagnostics
3. Mobile App Permissions (Android)
Our Android app may request access to:
Internet access – required for syncing orders and data
Camera (optional) – for scanning QR codes or uploading images
Storage (optional) – for saving receipts or reports
Notifications – to alert you about orders or updates
We only request permissions necessary for app functionality.
How We Use Your Information
We use collected data to:
Provide and maintain our services
Process and manage orders
Improve app performance and user experience
Communicate updates, alerts, and support messages
Monitor and prevent fraud or misuse
Sharing of Information
We do not sell your personal data. We may share information in the following cases:
Service Providers: Third-party vendors who help operate our platform (hosting, analytics, etc.)
Legal Requirements: When required by law or to protect rights and safety
Business Transfers: In case of merger, acquisition, or asset sale
Data Retention
We retain your information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Data Security
We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have rights to:
Access your data
Correct inaccurate information
Request deletion of your data
Object to or restrict processing
To exercise these rights, contact us at the email below.
Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.
Third-Party Services
Our app and website may include links or integrations with third-party services. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: privacy@ordercounter.com
Website: https://ordercounter.com
Android-Specific Compliance
Note: This policy is intended to comply with Google Play requirements, including:
Transparency about data collection and usage
Disclosure of permissions and data handling
User control over personal information
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