{"id":1240,"date":"2020-07-03T13:56:05","date_gmt":"2020-07-03T13:56:05","guid":{"rendered":"http:\/\/home.ordercounter.com\/?p=1240"},"modified":"2021-03-01T19:44:35","modified_gmt":"2021-03-01T19:44:35","slug":"handle-online-ordering-rushes-seamlessly","status":"publish","type":"post","link":"https:\/\/home.ordercounter.com\/index.php\/2020\/07\/03\/handle-online-ordering-rushes-seamlessly\/","title":{"rendered":"Manage Online Ordering Rushes Seamlessly"},"content":{"rendered":"
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Getting a High Demand for Online Orders? Here\u2019s What You Need to Know to Properly Manage Your Online Ordering Service During Heavy Rushes<\/b><\/h1>\n

Hungry customers want to know exactly when their food will be ready for either pickup or delivery. In an ideal world, customers would get their orders as soon as possible, however, online orders have risen <\/span>63%<\/span><\/a> increasing the average wait time. See what you can do to help keep your customers happy if you experience an unexpected rush to your restaurant with our top three tips below:<\/span><\/p>\n

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1. Have an Online Ordering System that has the Estimated Time Feature<\/b><\/p>\n

Take the reigns for when your restaurant experiences a heavy rush for both your in-dining and online orders. One of the perks of having an online ordering system is that<\/span> it <\/span>helps your restaurant by eliminating problems<\/b> such as orders being backed up in the kitchen. Although it\u2019s expected for restaurants to experience a rush at their peak hours, some customers don\u2019t take it into consideration that the influx of orders can overwhelm the kitchen. This can lead to unhappy customers and negative reviews due to customers finding out at the last minute that they have to wait longer for their order.\u00a0<\/span><\/p>\n

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\u00a0Most of the time the reason for customers being dissatisfied is due to them having to adjust their meal schedules. For instance, it\u2019s important to consider that when guests place their online order they expect:<\/span><\/p>\n

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  1. The cost<\/span><\/li>\n
  2. Estimated delivery time<\/span><\/li>\n
  3. Order pickup time<\/span><\/li>\n<\/ol>\n

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    With OrderCounter\u2019s <\/span>Online Ordering System<\/span><\/a>, restaurants <\/span>can give customers a heads up<\/b> whenever you\u2019re experiencing a rush of orders. On the other hand, when the rush is over, restaurateurs can simply go back to the <\/span>estimated time feature to reset it back to how it was before<\/b>. This helps the customer effectively plan for their delivery or takeout order without interfering with their schedule. <\/span><\/p>\n

    2. Stay on top of online orders by receiving up-to-date emails about recently placed orders<\/b><\/p>\n

    If you have an online ordering platform, <\/span>get notifications<\/b> of the latest online orders sent<\/span> straight to your email<\/b> with OrderCounter\u2019s<\/span> email confirmation feature<\/span><\/a>. This feature allows customers to get a <\/span>confirmation email<\/b> about their order as soon as it is placed. In the confirmation email, you can<\/span> display menu items<\/b> that customers ordered and<\/span> the estimated delivery or pickup time<\/b>. What\u2019s even better about the feature is that it <\/span>helps managers stay informed<\/b> about the recent orders to efficiently run their restaurant. Here are a few additional tips on how it can help you run your restaurant:\u00a0<\/span><\/p>\n

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    1. Keep your restaurant organized<\/b> with recent orders (especially during rush times) by having all of your online orders be sent straight to your inbox.<\/span><\/li>\n
    2. If you notice that an older order isn\u2019t being made, <\/span>let your staff know to prioritize that specific order<\/b> to avoid the customer having too high of a wait time.\u00a0<\/span><\/li>\n
    3. It can also <\/span>help you if you interact with a customer<\/b> who is stopping by to pick up their order. That way you can let the customer know what is taking place with their order or if your staff needs your help to bring out their order to their car.<\/span><\/li>\n<\/ol>\n

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      3. Keep your customers posted on social media<\/b><\/p>\n

      It\u2019s important to <\/span>keep your customers in the know<\/b> when it comes to your restaurant especially during <\/span>COVID-19<\/span><\/a>. If you\u2019ve experienced a high demand for your online orders especially when it comes to a particular menu item it\u2019s best to post the latest update for your customers. For instance:<\/span><\/p>\n