{"id":1048,"date":"2020-05-29T18:49:46","date_gmt":"2020-05-29T18:49:46","guid":{"rendered":"http:\/\/home.ordercounter.com\/?p=1048"},"modified":"2021-03-01T20:11:01","modified_gmt":"2021-03-01T20:11:01","slug":"faq-online-ordering","status":"publish","type":"post","link":"https:\/\/home.ordercounter.com\/index.php\/2020\/05\/29\/faq-online-ordering\/","title":{"rendered":"Frequently Asked Questions (FAQ): Online Ordering"},"content":{"rendered":"<h6><img decoding=\"async\" class=\"aligncenter size-full wp-image-1125\" src=\"\/wp-content\/uploads\/2020\/05\/Restaurant-Tips-4-min-1.png\" alt=\"OrderCounter Cloud Hybrid POS- Fast Casual Point of Sale\" width=\"820\" height=\"312\" srcset=\"\/wp-content\/uploads\/2020\/05\/Restaurant-Tips-4-min-1.png 820w, \/wp-content\/uploads\/2020\/05\/Restaurant-Tips-4-min-1-300x114.png 300w, \/wp-content\/uploads\/2020\/05\/Restaurant-Tips-4-min-1-768x292.png 768w, \/wp-content\/uploads\/2020\/05\/Restaurant-Tips-4-min-1-130x50.png 130w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/><\/h6>\n<h1><b>Have online ordering questions? We have the solutions you&#8217;re looking for.<\/b><\/h1>\n<p>&nbsp;<\/p>\n<h4><b>Let us help your restaurant succeed by answering the most frequently asked questions (FAQ) about Online Ordering System.<\/b><\/h4>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-1119\" src=\"\/wp-content\/uploads\/2020\/05\/1-min.png\" alt=\"OrderCounter Cloud Hybrid POS- Fast Casual Point of Sale\" width=\"1080\" height=\"1080\" srcset=\"\/wp-content\/uploads\/2020\/05\/1-min.png 1080w, \/wp-content\/uploads\/2020\/05\/1-min-150x150.png 150w, \/wp-content\/uploads\/2020\/05\/1-min-300x300.png 300w, \/wp-content\/uploads\/2020\/05\/1-min-768x768.png 768w, \/wp-content\/uploads\/2020\/05\/1-min-1024x1024.png 1024w, \/wp-content\/uploads\/2020\/05\/1-min-73x73.png 73w, \/wp-content\/uploads\/2020\/05\/1-min-174x174.png 174w, \/wp-content\/uploads\/2020\/05\/1-min-250x250.png 250w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b>How can I upload my menu to my new online ordering page?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">At OrderCounter, we know you have a lot going on and limited time. When you incorporate <a href=\"https:\/\/home.ordercounter.com\/index.php\/services\/\">online ordering<\/a> to your website with our system, your point of sale menu syncs with your online ordering platform. From there, you can start displaying all of your menu items. If you need to add additional substitutions or add-ons you can easily add those using our modifiers. Simply log onto your <a href=\"https:\/\/home.ordercounter.com\/index.php\/sample-page\/solutions\/\">POS system<\/a> to make the edits and it will sync to your online ordering page.\u00a0<\/span><br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-1120\" src=\"\/wp-content\/uploads\/2020\/05\/2-min.png\" alt=\"OrderCounter Cloud Hybrid POS- Fast Casual Point of Sale\" width=\"1080\" height=\"1080\" srcset=\"\/wp-content\/uploads\/2020\/05\/2-min.png 1080w, \/wp-content\/uploads\/2020\/05\/2-min-150x150.png 150w, \/wp-content\/uploads\/2020\/05\/2-min-300x300.png 300w, \/wp-content\/uploads\/2020\/05\/2-min-768x768.png 768w, \/wp-content\/uploads\/2020\/05\/2-min-1024x1024.png 1024w, \/wp-content\/uploads\/2020\/05\/2-min-73x73.png 73w, \/wp-content\/uploads\/2020\/05\/2-min-174x174.png 174w, \/wp-content\/uploads\/2020\/05\/2-min-250x250.png 250w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b>How do I add promotional codes to my online ordering?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We know your guests love a great deal, that\u2019s why it\u2019s important to offer online <a href=\"https:\/\/home.ordercounter.com\/index.php\/2020\/05\/25\/3-ways-online-ordering-is-increasing-business\/\">promotional codes<\/a> to help your online sales. If you\u2019re interested in incorporating promotional codes for check out you need to w<\/span><span style=\"font-weight: 400;\">rite the code that will process the discount.\u00a0<\/span><\/p>\n<p style=\"padding-left: 60px;\"><span style=\"font-weight: 400;\">For example, Take10 will give customers $10 off their order of $30 or more.\u00a0<\/span><\/p>\n<p>After naming the code and applying it to your <a href=\"https:\/\/home.ordercounter.com\/index.php\/sample-page\/solutions\/\">Hybrid Point of Sale System<\/a> your guests will be able to add the promotion when they check out.<br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-1122\" src=\"\/wp-content\/uploads\/2020\/05\/4-min.png\" alt=\"OrderCounter Cloud Hybrid POS- Fast Casual Point of Sale\" width=\"1080\" height=\"1080\" srcset=\"\/wp-content\/uploads\/2020\/05\/4-min.png 1080w, \/wp-content\/uploads\/2020\/05\/4-min-150x150.png 150w, \/wp-content\/uploads\/2020\/05\/4-min-300x300.png 300w, \/wp-content\/uploads\/2020\/05\/4-min-768x768.png 768w, \/wp-content\/uploads\/2020\/05\/4-min-1024x1024.png 1024w, \/wp-content\/uploads\/2020\/05\/4-min-73x73.png 73w, \/wp-content\/uploads\/2020\/05\/4-min-174x174.png 174w, \/wp-content\/uploads\/2020\/05\/4-min-250x250.png 250w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b>What can I do with my takeout\/delivery orders when there\u2019s an unsuspected rush of orders?\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s always good to have a lot of business but it shouldn\u2019t have a negative impact on your <a href=\"https:\/\/home.ordercounter.com\/index.php\/sample-page\/solutions\/solution-deliverytakeout\/\">takeout and delivery orders<\/a>. With OrderCounter\u2019s time adjustment feature, it allows users to change the expected time on those orders. After the rush is over users can then change the <\/span><span style=\"font-weight: 400;\">estimated <\/span><span style=\"font-weight: 400;\">order times back to how it was before.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-1124\" src=\"\/wp-content\/uploads\/2020\/05\/6-min.png\" alt=\"6-min\" width=\"1080\" height=\"1080\" srcset=\"\/wp-content\/uploads\/2020\/05\/6-min.png 1080w, \/wp-content\/uploads\/2020\/05\/6-min-150x150.png 150w, \/wp-content\/uploads\/2020\/05\/6-min-300x300.png 300w, \/wp-content\/uploads\/2020\/05\/6-min-768x768.png 768w, \/wp-content\/uploads\/2020\/05\/6-min-1024x1024.png 1024w, \/wp-content\/uploads\/2020\/05\/6-min-73x73.png 73w, \/wp-content\/uploads\/2020\/05\/6-min-174x174.png 174w, \/wp-content\/uploads\/2020\/05\/6-min-250x250.png 250w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b>Can I send online customers a confirmation email after their order?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Yes, you can send customers a <a href=\"https:\/\/home.ordercounter.com\/devsite\/wp-content\/uploads\/2019\/05\/OC19-ONLINE-ORDERING-Brochure_web-1.pdf\">confirmation email<\/a> after they have placed their online order. With our system, you can also add managers to the email list so that they can monitor orders that come through their email.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> This way you\u2019ll never miss an order and have all of the information you need about the orders you received that day.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-1123\" src=\"\/wp-content\/uploads\/2020\/05\/5-min.png\" alt=\"OrderCounter Cloud Hybrid POS- Fast Casual Point of Sale\" width=\"1080\" height=\"1080\" srcset=\"\/wp-content\/uploads\/2020\/05\/5-min.png 1080w, \/wp-content\/uploads\/2020\/05\/5-min-150x150.png 150w, \/wp-content\/uploads\/2020\/05\/5-min-300x300.png 300w, \/wp-content\/uploads\/2020\/05\/5-min-768x768.png 768w, \/wp-content\/uploads\/2020\/05\/5-min-1024x1024.png 1024w, \/wp-content\/uploads\/2020\/05\/5-min-73x73.png 73w, \/wp-content\/uploads\/2020\/05\/5-min-174x174.png 174w, \/wp-content\/uploads\/2020\/05\/5-min-250x250.png 250w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b>Can I add delivery zones to my online ordering?\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Yes, you can make <a href=\"https:\/\/home.ordercounter.com\/index.php\/sample-page\/solutions\/solution-deliverytakeout\/\">delivery zones<\/a> to online order orders. You can add those zones with different delivery charges based on the map of your area.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Have more questions about\u00a0<a href=\"https:\/\/home.ordercounter.com\/index.php\/services\/\">Online Ordering<\/a>? Reach out to us at info@ordercounter.com or read more with our online <a href=\"https:\/\/home.ordercounter.com\/devsite\/wp-content\/uploads\/2019\/05\/OC19-ONLINE-ORDERING-Brochure_web-1.pdf\">brochure<\/a>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have online ordering questions? We have the solutions you&#8217;re looking for. &nbsp; Let us help your restaurant succeed by answering the most frequently asked questions (FAQ) about Online Ordering System. &nbsp; &nbsp; How can I upload my menu to my new online ordering page? At OrderCounter, we know you have a lot going on and<a href=\"https:\/\/home.ordercounter.com\/index.php\/2020\/05\/29\/faq-online-ordering\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":1,"featured_media":1064,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15,1,28,9],"tags":[91,92,86,78,87,79,81,64,43,84,88,85,90,34,83,35,59,80,82,93,22,89],"class_list":["post-1048","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all","category-uncategorized","category-restaurant-marketing","category-restaurant-resources","tag-add-on","tag-add-ons","tag-catering-orders","tag-faq","tag-features","tag-frequently-asked-questions","tag-help","tag-hybrid-point-of-sale","tag-hybrid-pos","tag-menu","tag-menu-editing","tag-menu-tips","tag-modifiers","tag-online-ordering","tag-pdf","tag-point-of-sale","tag-pos","tag-question","tag-saturday-support-series","tag-service","tag-support","tag-upload"],"_links":{"self":[{"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/posts\/1048"}],"collection":[{"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/comments?post=1048"}],"version-history":[{"count":24,"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/posts\/1048\/revisions"}],"predecessor-version":[{"id":1803,"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/posts\/1048\/revisions\/1803"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/media\/1064"}],"wp:attachment":[{"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/media?parent=1048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/categories?post=1048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/home.ordercounter.com\/index.php\/wp-json\/wp\/v2\/tags?post=1048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}